Our FAQs
What HVAC services do you offer?
We provide comprehensive residential heating and cooling services, including installation, maintenance, and repair of boilers, air conditioners, water heaters, heat pumps, ductless mini-split systems, humidifiers, thermostats & zoning systems, gas furnaces, and oil tanks.
Do you offer emergency HVAC services?
Yes, we offer 24/7 emergency HVAC services to ensure your comfort and safety at all times.
What are your service areas?
We proudly serve homeowners throughout Connecticut, including the following towns and cities:
Ansonia, Beacon Falls, Bethany, Bridgeport, Bristol, Cheshire, Derby, East Haven, Easton, Fairfield, Hamden, Meriden, Middlebury, Milford, Monroe, Naugatuck, New Haven, Newtown, North Haven, Orange, Oxford, Plymouth, Prospect, Seymour, Shelton, Southbury, Southington, Stratford, Thomaston, Trumbull, Wallingford, Waterbury, Watertown, West Haven, Wolcott, Woodbridge, and Woodbury.
If you're unsure whether we service your area, feel free to give us a call!
How do I schedule an appointment?
We recommend booking as early as possible to ensure availability. You’ll receive an email reminder the day before and a message when the technician is on their way. If you don’t receive a reminder due to a system error, the appointment is still valid and your responsibility to keep.
Do I need to provide my credit card when booking?
Yes, a valid credit card is required to secure your appointment. Charges apply for late cancellations or missed appointments per our policy.
Will I receive an appointment reminder?
As a courtesy, we send appointment reminders via phone, email, or text 48 hours before your visit. However, it is your responsibility to manage your appointment.
What is your cancellation policy?
We understand things come up. Please call us at least 24 hours in advance to cancel your appointment. Cancellations with less than 24 hours’ notice—or no-shows—will be charged the full cost of the scheduled service.
What if I arrive late for my appointment?
We will do our best to accommodate you, but late arrivals may result in a shortened service or rescheduling with a cancellation charge.
Do you provide financing options?
Yes, financing is available to help make your HVAC investments more manageable.
How transparent is your pricing?
We believe in straightforward pricing with no surprises. Starting prices are listed on our website for common services like A/C tune-ups ($149), heating services ($149), and emergency HVAC services ($160).
What brands do you work with?
We work with a variety of trusted HVAC brands to provide reliable and efficient solutions tailored to your needs.
Do you offer payment plans?
Yes! We offer flexible payment options for select services and packages. Please inquire for details.
How can I schedule a service appointment?
You can schedule an appointment by calling us at (203) 695-3042 or by filling out the contact form on our website.
What is your customer satisfaction process?
Our process includes scheduling your appointment, diagnosing your system, performing repairs or installation, and ensuring the job is done right with your satisfaction as our priority.
Can I get a refund on services?
All services are final sale. Results may vary, and refunds are not offered. Please refer to our policies and services for details.
Can I use multiple promotions at once?
Promotions and discounts cannot be combined.
Do you have customer reviews available?
Yes, we have customer testimonials on our website highlighting our prompt service, fair pricing, and quality workmanship.
What happens if I miss my appointment?
If no one is present when the technician arrives and the service cannot be completed, an $80 surcharge will be applied.
Do I need to be home for my HVAC appointment?
Yes. Someone 18 years or older must be present during the appointment to allow access and speak with our technician. If no one is home, the appointment is considered missed and a surcharge may apply.
Does my HVAC equipment need to be accessible before the visit?
Yes. Please make sure your HVAC system is accessible before our technician arrives. If we can’t reach the equipment due to obstructions, we’ll need to reschedule, and a $80 surcharge will apply.
Are deposits refundable?
Deposits for installations or major repairs are non-refundable. Final pricing will always be confirmed before we begin any service.
What’s your warranty on repairs?
All repairs include a 30-day labor warranty. Any issues outside that window will be treated as a new billable service.
Do you warranty third-party HVAC work?
No. We cannot warranty or be held responsible for repairs or installations done by other companies. Damage caused by third-party work is not covered.
Can service be refused?
Yes. We reserve the right to decline service if there are unsafe working conditions or if customers exhibit inappropriate behavior. We ask all clients to maintain respectful and professional conduct at all times.
